Contact RCAC¶
General contact Information¶
- Email: rcac-help@purdue.edu
- Phone: 765-49-4350
- Postal Mail: Rosen Center for Advanced Computing, 3314 Convergence, 101 Foundry Dr., West Lafayette, IN 47906
Connect with us¶
Found a bug, want more features on this website or want to connect with us? Connect with us via our Github Issue form.
Get help¶
Did you know?
RCAC offers live help with our Coffee Hour Consultations and Anvil Support Hour. Reserve one of the available time slots that works best for you! For more in-depth problems or group training, One-on-One Consultations are also available. Contact us to schedule a one-on-one consultation for you or your lab.
Online¶
- User Guides contain numerous examples for running jobs and common applications.
- Training Materials for our regularly offered training sessions are posted here.
- Accounts and Access can directly help you with access to computing and storage resources.
- Downloads maintains and/or recommends software available for download to personal and Purdue campus computers.
- ITaP GitHub instance is offered to Purdue faculty, staff, and students at no cost.
- Current and Planned Maintenance and Outages are listed here.
Email¶
How to send
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For Anvil-specific requests, please follow the instructions below:
How to submit a request related to Anvil?
We have different ticketing systems for general Anvil users and NAIRR users.
Please submit a ticket through the ACCESS Help Desk below and select the appropriate Anvil resource to have it properly routed.
Please submit a ticket through the NAIRR ticket portal below.
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For Purdue-related requests, email us at rcac-help@purdue.edu.
To help us respond, please include
- Cluster or resource name
- Copy and paste or screenshot of any error messages
- Job IDs (if applicable)
In-Person¶
- Coffee Hour Consultations offer a regular place to drop in for quick questions and help. No appointment needed!
- Anvil Support Hour offers the opportunity to discuss Anvil related questions with the Anvil support team. NAIRR users are also welcome to register!
- Training Sessions are offered in person regularly in the Envision Center on a variety of topics.
- One-on-One Consultations are available. Just email us to schedule a one-on-one consultation for you or your lab.
- Schedule a tour — group tours are available for our Data Center and Envision Center facilities!